

- #Pride mobility scooter serial numbers
- #Pride mobility scooter serial number
- #Pride mobility scooter driver
You can also provide your product's serial number while adding an item to your cart, and our team will review the compatibility before shipping the item.
#Pride mobility scooter serial numbers
Serial numbers need to be provided to a Mobility Direct parts department member via phone or email. We do not accept returns due to compatibility issues unless you provide the serial number for the product you are ordering a part for. If you order a part from our website, without providing a serial number to a parts department agent from Mobility Direct, you may lose the right to return an item. Concealed damage claims are limited to 72 hours after delivery in order for us to file a damage claim and provide you with the fastest solution. If there was NO visible damage to the packaging, but the product is damaged, immediately call our customer service department at(877) 460-1646 to report the damage. Please provide pictures of the packaging prior to opening the package. If the item was shipped without a signature required, please immediately notify our customer service department at (877) 460-1646.
#Pride mobility scooter driver
If there IS an extreme amount of obvious damage to the packaging of your scooter, please refuse the delivery as “Damaged in Transit”, then both you and the Delivery Driver must sign the BOL.

Please note the delivery driver is NOT obligated to wait for you to unpack the scooter to inspect it before you accept the delivery. Contact our customer service department at (877) 460-1646 if the product is found to be damaged after unpacking. If there are visible holes, rips, dents, or tears in any of the packaging, please notate the extent of the damage with pictures, and accept your delivery. If there are NO visible holes, rips, dents, or tears to any of the packaging, then please sign and/or accept your delivery without making exceptions. Once the shipping claim is approved, the manufacturer will send a replacement item in most cases. Typically, the manufacturer will require documentation of the damage to file a claim with the shipping company. Mobility Direct will work with the manufacturer to find a resolution if you receive an item that was damaged while shipping. Please follow the steps below to help us provide you with a resolution if an item arrives damaged. If your item has not shipped, you can request a cancellation and we will issue a 100% refund to the payment method that was used to purchase the part.

Once an item is shipped, you will be subject to the return policy. We do not guarantee shipping delivery times. Items that are incompatible are not eligible for returns in most cases, please review the information on this page before placing your order. When an item arrives that is defective, typically the manufacturing company will send a replacement part out at no additional charge to the customer. Mobility Direct works with reputable manufacturing companies and importers that are typically willing to support our customers in good faith when an item is defective or damaged upon receipt.
